Smc Akovi Wilson
Customer service-oriented, IT business changes advocate, Business self-starter, results driven, and forward looking IT Professional with 15+ years... | 270 Middlebury CourtUnit D2, Schaumburg, United States
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Smc Akovi Wilson’s Emails ak****@ta****.com
Smc Akovi Wilson’s Phone Numbers 1847580****
Social Media
Smc Akovi Wilson’s Location 270 Middlebury CourtUnit D2, Schaumburg, United States
Smc Akovi Wilson’s Expertise Customer service-oriented, IT business changes advocate, Business self-starter, results driven, and forward looking IT Professional with 15+ years of demonstrated IT project and service management, leadership, and technical hands-on track records compiled through progressive and expansive work experiences. Enabling productive work environment for IT teams to self-organize and collaborate to manage and execute business projects, IT internal projects, changes, and reduce unplanned works. Ensuring that operations KPI, SLA, and customer satisfaction are met. Utilizing ITIL best practices methodology for aligning ITSM to provide outstanding customer services. Addressing regulatory, IT securities, policies, and compliances requirements. Identifying and mitigating risks, assessing area of status quo and spearhead process to make improvement. Hands-on implementing and supporting Oracle Database and ERP Systems. COMPETENCIES: IT Operations Management/Leadership Customer Service Agile Service & Project Scrum Master (Scrum Master Certified) Oracle Database Administration Ellucian Banner ERP Oracle SQL & PL/SQL UNIX/Linux Shell Scripting ITIL Best Practices IT Processes Improvement and Automation Taxonomy & Document Management MS Office Suite Oracle OCI (OCI Foundation Certified) Amazon AWS fundamental Google GCP Fundamental Jira Software ServiceNow.
Smc Akovi Wilson’s Current Industry Wolters Kluwer
Smc
Akovi Wilson’s Prior Industry
Daytona State College
|
Ellucian
|
Self Employed
|
Wolters Kluwer
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Work Experience
Wolters Kluwer
Technology Sales Support Specialist
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Self Employed
Information Technology Consultant
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ellucian
Sr. IT Cloud Delivery Manager
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ellucian
IT Technical Delivery Lead
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Ellucian
Sr. Oracle DBA & Banner ERP Software Administrator - Client Site & Remote
Wed Sep 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Daytona State College
Oracle DBA, Systems Analyst, Faculty
Mon May 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Smc Akovi Wilson Email Addresses
Smc Akovi Wilson Phone Number
FAQ About Smc Akovi Wilson
-
Smc Akovi Wilson is located at
270 Middlebury CourtUnit D2, Schaumburg, United States -
Smc Akovi Wilson is a
Customer service-oriented, IT business changes advocate, Business self-starter, results driven, and forward looking IT Professional with 15+ years of demonstrated IT project and service management, leadership, and technical hands-on track records compiled through progressive and expansive work experiences. Enabling productive work environment for IT teams to self-organize and collaborate to manage and execute business projects, IT internal projects, changes, and reduce unplanned works. Ensuring that operations KPI, SLA, and customer satisfaction are met. Utilizing ITIL best practices methodology for aligning ITSM to provide outstanding customer services. Addressing regulatory, IT securities, policies, and compliances requirements. Identifying and mitigating risks, assessing area of status quo and spearhead process to make improvement. Hands-on implementing and supporting Oracle Database and ERP Systems. COMPETENCIES: IT Operations Management/Leadership Customer Service Agile Service & Project Scrum Master (Scrum Master Certified) Oracle Database Administration Ellucian Banner ERP Oracle SQL & PL/SQL UNIX/Linux Shell Scripting ITIL Best Practices IT Processes Improvement and Automation Taxonomy & Document Management MS Office Suite Oracle OCI (OCI Foundation Certified) Amazon AWS fundamental Google GCP Fundamental Jira Software ServiceNow. Wolters Kluwer -
Smc Akovi Wilson currently works in the
Wolters Kluwer -
Smc Akovi Wilson specializes in
Customer service-oriented, IT business changes advocate, Business self-starter, results driven, and forward looking IT Professional with 15+ years of demonstrated IT project and service management, leadership, and technical hands-on track records compiled through progressive and expansive work experiences. Enabling productive work environment for IT teams to self-organize and collaborate to manage and execute business projects, IT internal projects, changes, and reduce unplanned works. Ensuring that operations KPI, SLA, and customer satisfaction are met. Utilizing ITIL best practices methodology for aligning ITSM to provide outstanding customer services. Addressing regulatory, IT securities, policies, and compliances requirements. Identifying and mitigating risks, assessing area of status quo and spearhead process to make improvement. Hands-on implementing and supporting Oracle Database and ERP Systems. COMPETENCIES: IT Operations Management/Leadership Customer Service Agile Service & Project Scrum Master (Scrum Master Certified) Oracle Database Administration Ellucian Banner ERP Oracle SQL & PL/SQL UNIX/Linux Shell Scripting ITIL Best Practices IT Processes Improvement and Automation Taxonomy & Document Management MS Office Suite Oracle OCI (OCI Foundation Certified) Amazon AWS fundamental Google GCP Fundamental Jira Software ServiceNow. -
Smc Akovi Wilson speaks the following languages:
No languages available. -
Smc Akovi Wilson has prior experience in the following industries:
Self Employed , Ellucian , Ellucian , Ellucian , Daytona State College -
Smc Akovi Wilson has the following professional experience:
Wolters Kluwer , Self Employed , Ellucian , Ellucian , Ellucian , Daytona State College . -
You can view Smc Akovi Wilson’s
LinkedIn profile at LinkedIn URL. -
Smc Akovi Wilson’s work email addresses are
[email protected] . -
Smc Akovi Wilson works at
Wolters Kluwer
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